יום שלישי, 29 באפריל 2014

"שלום, אנחנו מתקשרים בנוגע לציוץ שהשארת..."

מי מאיתנו לא מכיר את המצב שבו מתקשרים לשירות הלקוחות ובכל פעם מחדש מסבירים לנציג החדש שעונה את הבעיה שוב ושוב ושוב...?! יתכן ונמצא פיתרון.

Complain againt bad customer service

בתקופתנו כשהרשתות החברתיות והטלפונים החכמים כל כך דומיננטים בחיינו, חברות החלו להבין כי על מנת לתת שירות טוב יותר עליהם לפתח מערכת רב ערוצית לתקשורת עם הלקוחות.
הלקוח יכול להגיב לחברה בפייסבוק, להמשיך לדבר עם נציגת שירות הלקוחות בטלפון ועל המערכת לזהות פניות אלו כאל פניה אחת, כלומר להיות מסונכרנת באופן רציף. כך יוכלו החברות ללמוד על חווית המשתמש של הלקוח ולנסות להתאים לו פתרון שיהיה נכון לו.

למעשה על הארגון לערוך אינטגרציה בין מערכות שונות ולבצע שינוי בתודעה הארגונית והניהולית. מדובר בשינוי ניהול תהליך הטיפול בלקוח והתחשבות בכל צורת התקשורת שבו הוא נוקט: במידה והוא מצייץ תגובה נזעמת על המוצר, איש שירות יוכל לקבל את המידע בזמן אמת וליצור איתו קשר באחד מנתיבי התקשורת ולנסות לפתור את הבעיה.

לקריאה נוספת בנושא.

55 תגובות:

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    tinh trùng sống được bao lâu khi ra ngoàiViệc bạn mặc quần quá chật hay để điện thoại di động vào túi quần sẽ làm cho việc sinh tinh trở nên bị hạn chế.
    tinh trùng xy sống được bao lâu trong tử cungỞ nam giới vấn đề sinh ra tinh trung kéo dài rất dài chính vì thế vì sao qua tuổi 70 nam giới vẫn có khả năng sinh con bình thường.
    tinh trùng xuất ra ngoài sống được bao lâuMỗi ngày tinh hoàn sản sinh ra khoảng 100 triệu con tinh trùng một số lượng rất nhiều.
    tinh trùng sống được bao lâu ở môi trường ngoàiSau khi quan hệ khoảng vài triệu con tinh trùng được giải phóng vào trong âm đạo của người phụ nữ nhưng thật không may trong số đó chỉ có khoảng vài con là còn sống sót do trong môi trường âm đạo có rất nhiều axit khiến cho các tinh binh dễ bị chết.
    tinh trùng sống được bao lâu trong tinh hoànCũng chính nhờ những tinh binh đã ngã xuống làm tấm đệm cho những tinh binh khỏe mạnh có thể bước vào vòng trong một cách an toàn.
    tinh trùng sống được bao lâu ở bên ngoàiKhi gần đến tử cung có khá nhiều chất dịch loãng, dịch nhầy ngăn cản bước tiến của các tinh binh

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